Very impressed with their service (and food of course!)
My order got mixed up (maybe a busy day). VMO reacted swiftly and prompted a call from Ginger Roots. They will apologetic and offer to replace my meal anytime.
It was a really good gesture. On top of that, they even value add with additional dish for my kids!
Needless to say, their food was good. It was delivered hot and fresh.
Had our company buka puasa dinner over the restaurant on Monday. The view from pool side is magnificent as it captured view of the city. Sadly, I didn't see any effort on maintaining the facilities of the pool side. Pool water was disgusting as its green and cloudy, chairs are dirty and dust, not to say the smoke from roasting the lamb and satay. The restaurant have a grand interior view with good lighting, decoration and nice ambient. You could definitely feel the Raya atmosphere here. At this point, our company was actually planned to have our Buka Puasa event here again next year despite that the pool side condition, but eventually we cancelled our mind on this as the food was a huge letdown. The food quality and variety were absolutely despaired! I could barely count it with my fingers; 1 chicken,1 beef, 1 lamb, 1 fish, 2 vege, 2 rices, soups, little selection of starter and dessert, rubbery roast lamb, tenpayaki station (which I couldn't find the serving staff), noodle station and last but not least the rotten satay which I wouldn't expect to found in one grand and classy restaurant like yours. Told the manager regard the satay and took him more than half an hour to react by stop serving it but did not withdraw it from our table until we asked. Assuming that your good restaurant would just allow your customer to consume rotten food?? Overall, the worst dining experience.
Interesting discovery thanks to the organisers of our alumni meet! Impressive stock of bottles on display, reasonable prices. That back room is excellent for a private party cosy up to 15 pax or so. The only working mike out of 4 now needs replacement too after our do.
I held a party there for my daughter and I was impressed by quality of their service and how flexible they were at helping us arrange a menu for our budget
I missed E&O fish head curry since I left Kepong as they were at Taman Wahyu. So when VMO listed them, I was so happy. Ordered the fish head curry but the delivery guy didn't handle my curry squid well. Half the gravy spilt. Then I gave them some feedback and immediately Elaine from E&O sent me within half an hour new batch with extraaaaa gravy plus curry. This is really first class service! The standard of the meal was exactly what I had at Taman Wahyu. Thank you.