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You cannot deny that this is a beautiful venue for wedding and events - lush outdoor greens and gorgeous in door marquee. I fell in love with the venue the moment i saw it and insisted on having this place for my wedding. although a lot of additional things need to be arranged to make it a comfortable place for guest, I felt it was worth paying for. Example, baby chairs, tents to cover guest to toilet in case it rains, rela for security, platforms for walking in case it rains and it prevent heels from seeping into the soil etc.
However sad to say, the there are a lot of flaws in the maintenance and management of the venue.
1. dirty and poorly maintained toilets is definitely a downside. prior to the actual day of my wedding, we have provided feedback and hope this will be taken care of, however sad to say this was not heeded and we had to bring our own scented candles to spruce up the toilet smell.
2. changing room is very dirty - definitely need a lot of cleaning. poorly maintained air condition. a door that is difficult to lock and unlock and not to mention, the glass window on the door is broken - anyone who has the intention of stealing any valuable items, will be able to open the door from inside by just putting their hands through the broken door window
3. insufficient parking is a downside. we booked this venue for our wedding 17 months ago. the venue management promised us in 17months time, they will have proper parking area for guest. however 17months down the road, this was not done and the guest have to park all the way to the main road - which by the way is quite dangerous as the roads leading up to Puteh is poorly lighted.
4. arrangement and planning process of the management is poor. Extremely bad and slow with replies and arrangements. prior arrangements such as - rented air cooler was not even arranged on the day of the wedding even though this was communicated and paid up front. we paid for platforms to ensure a safe walkway towards the toilet. however, the platforms provided was very soft and unstable - it was in fact even more dangerous for guest, especially for old people because it was slight wobbly when walking on it.
If you really want to have a hassle free even here, i will recommend to just rent this place and get a even management company to help settle the rest of the items instead of leaving it to the management.
I did not hv a good time here because it took just as long to get me the correct bill and change as it was to prepare my take away order. Super annoyed. The staff were nice and apologetic but seriously.... train ppl to properly get the right bills and also how to quickly correct it when a mistake is made.
The food at Franco is simply put, is delicious! Was a bit doubtful about French-Jap cuisine but after giving it a try, definitely no regrets. The Squid ink Rice with Omu Egg and seafood is a must try and very tastily done. The decor is also very cozy and inviting. Just perfect for a birthday party or a catch up with friends. Will be booking this venue for the next party!
Very impressed with their service (and food of course!)
My order got mixed up (maybe a busy day). VMO reacted swiftly and prompted a call from Ginger Roots. They will apologetic and offer to replace my meal anytime.
It was a really good gesture. On top of that, they even value add with additional dish for my kids!
Needless to say, their food was good. It was delivered hot and fresh.