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Had our company buka puasa dinner over the restaurant on Monday. The view from pool side is magnificent as it captured view of the city. Sadly, I didn't see any effort on maintaining the facilities of the pool side. Pool water was disgusting as its green and cloudy, chairs are dirty and dust, not to say the smoke from roasting the lamb and satay. The restaurant have a grand interior view with good lighting, decoration and nice ambient. You could definitely feel the Raya atmosphere here. At this point, our company was actually planned to have our Buka Puasa event here again next year despite that the pool side condition, but eventually we cancelled our mind on this as the food was a huge letdown. The food quality and variety were absolutely despaired! I could barely count it with my fingers; 1 chicken,1 beef, 1 lamb, 1 fish, 2 vege, 2 rices, soups, little selection of starter and dessert, rubbery roast lamb, tenpayaki station (which I couldn't find the serving staff), noodle station and last but not least the rotten satay which I wouldn't expect to found in one grand and classy restaurant like yours. Told the manager regard the satay and took him more than half an hour to react by stop serving it but did not withdraw it from our table until we asked. Assuming that your good restaurant would just allow your customer to consume rotten food?? Overall, the worst dining experience.
Recently hosted a company event here and thanks to the wonderful Rabbit Hole crew, led by Winnie, it was a resounding success! The Arthur room was just perfect for a private intimate get together and a very cool respite from the afternoon heat. The finger food was delightful and most of all, the service team was attentive to ensure my guests had everything they need. Will surely recommend this venue for any private parties!
We had a Christmas dinner there and they gave us a place in the private dining area. We loved the ambience & the Maitre D', Roberto, described the dishes in the most effusive and delightful manner. Certainly a lovely place and we would be looking forward to going back there. Prices were certainly high but with that level of quality & service, it was worth it.
Very impressed with their service (and food of course!)
My order got mixed up (maybe a busy day). VMO reacted swiftly and prompted a call from Ginger Roots. They will apologetic and offer to replace my meal anytime.
It was a really good gesture. On top of that, they even value add with additional dish for my kids!
Needless to say, their food was good. It was delivered hot and fresh.