Very impressed with their service (and food of course!)
My order got mixed up (maybe a busy day). VMO reacted swiftly and prompted a call from Ginger Roots. They will apologetic and offer to replace my meal anytime.
It was a really good gesture. On top of that, they even value add with additional dish for my kids!
Needless to say, their food was good. It was delivered hot and fresh.
I did not hv a good time here because it took just as long to get me the correct bill and change as it was to prepare my take away order. Super annoyed. The staff were nice and apologetic but seriously.... train ppl to properly get the right bills and also how to quickly correct it when a mistake is made.
This place is rubbish, utter rubbish. Amazing deco and ambience, however the food servers just ruins the experience. Service is seriously just 3rd world mentality.
Employing rubbish to service. Could have been an amazing place to dine. Totally ruined by the service.
We got the whole cafe by ourselves for my son's first birthday! the venue was cozy, food was nice with reasonable price and basically everything went well at the lunch party! The staffs and boss (chef) also super friendly and nice! Love the cozy yet private dining upstairs with kids corner! Clean and kids friendly place. Sanitized everything and also receptive of our request! Wonderful time and everyone had fun!
Had our company buka puasa dinner over the restaurant on Monday. The view from pool side is magnificent as it captured view of the city. Sadly, I didn't see any effort on maintaining the facilities of the pool side. Pool water was disgusting as its green and cloudy, chairs are dirty and dust, not to say the smoke from roasting the lamb and satay. The restaurant have a grand interior view with good lighting, decoration and nice ambient. You could definitely feel the Raya atmosphere here. At this point, our company was actually planned to have our Buka Puasa event here again next year despite that the pool side condition, but eventually we cancelled our mind on this as the food was a huge letdown. The food quality and variety were absolutely despaired! I could barely count it with my fingers; 1 chicken,1 beef, 1 lamb, 1 fish, 2 vege, 2 rices, soups, little selection of starter and dessert, rubbery roast lamb, tenpayaki station (which I couldn't find the serving staff), noodle station and last but not least the rotten satay which I wouldn't expect to found in one grand and classy restaurant like yours. Told the manager regard the satay and took him more than half an hour to react by stop serving it but did not withdraw it from our table until we asked. Assuming that your good restaurant would just allow your customer to consume rotten food?? Overall, the worst dining experience.